Managed Services Level 3 Support

About the Company

Chamonix is a fresh technology service business experiencing outstanding growth outcomes through creative delivery and responsive business applications. In working across significant business enterprise and government departments, our success is based upon our sharp, passionate and intelligent approach to service delivery and implementation and maintenance services, constantly exceeding expectations in creative information systems.

Chamonix’s people are their strength and whether a client’s needs are based around implementation of proprietary applications, managing complex and varied intelligent and transformational projects or developing cloud interfacing technologies, it is through their outstanding knowledge base and visionary purpose that they drive value out of enterprise solutions.

About the Role

  • Seeking an experienced Level 3 Support Engineer to join our growing managed services team.
  • Adelaide CBD based organisation with significant growth and a positive brand in the local market
  • Utilise your previous technical lead experience to provide excellence in customer service for long term clients

Role Purpose

Chamonix are seeking a skilled Managed Services Level 3 Support Engineer to join our growing Managed Support Services team in Adelaide. The successful candidate will:

  • Serve as an escalation point for customer tickets;
  • Establish, monitor, manage and improve public cloud infrastructure;
  • Implement proactive problem management (automation);
  • Recommending improvements of support capabilities, capacity, and quality;
  • Work closely with key internal stakeholders and customers
  • Assist with customer driven enhancements (small projects/application development)
  • Deliver our growing portfolio of “as a service” offerings for clients across a range of industries
  • Be prepared to be flexible with rostered working times

Skills, Knowledge & Experience

  • Ability to provide level 2-3 technical support
  • Strong verbal and writing skills
  • Able to successfully manage tasks/priorities and escalate when required
  • Working with Windows Servers, Domains and Active Directory
  • Implementing and managing ADFS and working with Hybrid environments
  • Maintaining Office 365 and Azure AD
  • Implementing and working with public cloud infrastructure (Azure and AWS – IaaS, PaaS, SaaS)
  • Strong understanding of root cause analysis
  • Demonstratable experience with the software development lifecycle, especially development best practices, testing and deployment automation, infrastructure as code and templating
  • A strong desire to provide consistent and exceptional customer service, and a demonstratable background in customer service
  • Experience working with ITIL processes and tools
  • Advanced skills in Microsoft .net development
  • Understanding of Request, Incident, Issue and Problem management and their differences
  • Installing and configuring Proactive Monitoring
  • Initiative to highlight opportunities for automation, continuous improvement of our managed services and internal support processes

Highly Desirable

  • ITIL
  • Microsoft Certifications
  • Azure Certifications
  • Advanced experience with access management, identity and security
  • Experience with Azure (PowerApps, Azure Devops, Azure Stack/Azure Services)
  • Experience with application integration (point to point, SOA/ESB driven)
  • Experience with SharePoint, Microsoft Dynamics 365
  • Experience with Microsoft Teams
  • Managing and configuring network security and firewalls
  • Experience with Robotic Process Automation (Automation Anywhere, UI Path)
  • Department of Human Services (DHS) screening for working with children
  • A police record check

If this advert aligns with your skills and you are seeking a new opportunity working on a variety of different and exciting projects, we encourage you to apply today.

A CV and cover letter must be attached to your application to be considered.

For more information on this role or other roles within Chamonix, please contact us at or via the link below.

Please note – all applicant resumes must be submitted in Word or PDF format.

With respect, no recruitment agencies please.