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Originally posted in Pulse+IT on April 3rd, 2018. Written by Kate McDonald.

  • Personify

Fellow Adelaide firm Personify Care has partnered with Chamonix to allow hospitals to integrate the Personify Care platform with their existing clinical systems and the My Health Record and upload data as an event summary.

Called Personify Connect, the module uses the HIPS technology built by Chamonix to enable hospitals to upload discharge summaries to the My Health Record. HIPS has been adopted by a number of state health departments and is also used by the private sector to connect to the national system.

Personify Care has developed a system that allows specialist medical practices and hospitals to detect when a recently discharged surgical patient is at risk of a complication and readmission to hospital. Using the platform, nurses can send regular messages to the patient over a six- to eight-week period (and at times longer) with information about their recovery and assessments that monitor the risks associated with a complication.

Personify Care co-founder and CEO Ken Saman described it as easy to use software that allows clinical staff to intervene before a patient's condition deteriorates.

“We've got a mobile platform that lets clinical teams program their own clinical protocols into our system and deliver that to patients when they're not in hospital,” he said. “It's to prepare patients before they come in for surgery and then monitoring them post-discharge.

“From a patient perspective, essentially they are receiving notifications from their clinical team, usually nursing staff, with a link to a personalised checklist of things they need to know, things they need to do and things they need to tell their clinical team about. Through that process we are collecting information from the patient about how their recovery is going post-discharge, and what are the risk factors that are specific to their procedure, their hospital and their clinician.”

It was rolled out at St Andrews Hospital in Adelaide last year and since then, the company has begun implementing it with various groups in South Australia, Sydney and across Victoria.

Mr Saman said the new Personify Connect capability was in essence an integration module co-developed with Chamonix that functions as an add-on to HIPS.

This has allowed the platform to be far more easily integrated with hospitals that already have HIPS installed, and means hospitals can use an interface they are already familiar with.

“That will allow the hospital to view the data we are collecting from the patient through the same interface they are using to access My Health Record information,” he said. “But also, if and when the patient has a record, that data will get uploaded into the My Health Record.”

He said data will be uploaded as an event summary, which means GPs and allied health professionals outside of the hospital setting can also see the data, as can the patient.

“The whole problem we are trying to solve is readmissions,” Mr Saman said. “Fundamentally what we are doing is allowing hospitals to identify the patients that are at risk at a much lower cost. If you take out all of the manual acts involved in collecting information about the patients when they are not in hospital, you can spend all of your time dealing with the patients that are in hospital.

“We've got case studies now that show we can eliminate about 60 to 80 per cent of that manual effort, freeing up a lot more time for clinical staff to focus on patient care.”

The company's data also shows that the platform has an 84 per cent response rate from patients, which Mr Saman describes as very encouraging considering that 42 per cent of patients who use the platform are aged over 60. “That’s our key point of difference – plug-in any protocol and the platform will ensure patients respond. Otherwise we’re just another piece of tech getting in the way of patient care” he said.

While the platform is being rolled out in Australia, the US provides a far bigger market. In 2017, Personify Care was one of three Australian companies to take part in an accelerator program at the Texas Medical Center Innovation Institute in the US, where it was able to launch some pilot studies and work towards HIPAA compliance.