A Journey to Operational Excellence through Integration and Infrastructure Management

Since January 2011, Chamonix has been a trusted integration partner for a leading Australian energy infrastructure company. Over the past 13 years, we have established best-in-breed integration practices, ensuring consistent and accurate information flow between critical business systems and operational systems. This partnership has supported the organisation through multiple platform transitions and system updates, achieving remarkable stability with no P1 incidents in the last five years. Our managed integration services have reduced HR overhead, enabled SLAs, and ensured operational continuity.

Key Challenges

A leading Australian energy infrastructure business, required a reliable integration partner to support and expand its extensive portfolio of critical infrastructure assets. Their operations include managing gas storage, processing, and compression facilities, along with renewable energy assets like solar and wind farms. The primary objectives for the organisations integration practice included maintaining uninterrupted operations across its extensive network and facilitating growth and diversification through new projects and acquisitions. As the business environment became increasingly complex, they needed to ensure compliance with stringent regulatory requirements while maintaining high standards of operational stability and efficiency. The integration of various business systems and the accurate, timely flow of information were essential to meet these objectives.

Solution

Our partnership has been integral to maintaining the organisations extensive and expanding portfolio of critical infrastructure assets, including gas pipelines, storage, and renewable energy facilities.

Chamonix provides Managed Integration Services that offer stable and reliable integration operations. Over the past five years, this has been demonstrated by the absence of P1 incidents and the resolution of only 12 P2 incidents. Our services include Service Desk, Incident Management, Service Request Management, Problem Management, Change Management, Monitoring and Event Management, Patch Management, Service Continuity Management, Deployment and Release Management, Knowledge Management, and Continuous Improvement.

We continuously adopt the latest technologies and practices, such as Everything as Code and DevOps, to enhance automation, scalability, and security. This approach ensures the organisation benefits from cutting-edge solutions, enabling efficient management of integrations and rapid adaptation to business needs and market changes.

Working closely with the organisation and their product vendors, Chamonix serves as the systems integrator, designing, building, and operationalising new integrations. We manage the entire lifecycle of integration projects, from initial consultancy and design through to deployment and ongoing support.

Chamonix has supported this customer through multiple platform transitions, including BizTalk (2010, 2013, 2020), WebMethods, and Azure Integration Services (starting in 2018). These platforms have been integral to managing over 400 integrations, facilitating 8-10 million transactions monthly across more than 50 business systems.

Enhancements through Azure Integration Services have introduced additional benefits:

• DevOps: Establishing Continuous Integration (CI) and Continuous Deployment (CD) standards for automated and secure deployments.
• Everything as Code: Implementing Infrastructure as Code and Integration as Code, allowing for modular, repeatable, and secure integration deployments.
• Security Improvements: Enhancing security through advanced controls and DevSecOps practices, ensuring robust protection against potential threats.

Chamonix has also worked on 198 projects with this organisation over the past 13 years, encompassing platform upgrades, operational improvements, new integrations, regulatory compliance, system implementations, and acquisition integrations. These projects have driven greater efficiencies within the organisation, enabling seamless integration with partners and supporting ongoing business growth and regulatory compliance requirements.

By leveraging these technologies and practices, Chamonix has helped them achieve greater efficiency, agility, and security in their integration landscape.

Business Benefits

Chamonix’s partnership with the utilities company has delivered substantial benefits:

• Operational Stability: Managed over 400 integrations, processing 8-10 million transactions monthly, with zero P1 incidents in the last five years.
• Enhanced Agility and Efficiency: Adoption of DevOps and Everything as Code increased agility, enabling quick adaptation to market changes and operational consolidations.
• Cost Management: Improved cost attribution and control, aligning Opex costs directly with relevant business units.
• Security and Compliance: Strengthened security through advanced controls and DevSecOps practices, ensuring robust protection and regulatory adherence.
• Business Continuity: Zero-downtime deployment frameworks and resilient system designs ensured uninterrupted operations.
• Scalability and Flexibility: Leveraged Azure Integration Services and other platforms to support growth, facilitating seamless integration of new systems and technologies.
• Comprehensive Support: Provided extensive managed services, including Service Desk, Incident Management, Problem Management, Change Management, Monitoring, Patch Management, Service Continuity, Deployment and Release Management, Knowledge Management, and Continuous Improvement.