Integration-as-a-Service – Energy Infrastructure

Our customer, a leading Australian energy infrastructure business was looking to increase capability around their integrations. Having partnered with the organisation on developing and supporting their integration environments and platforms over the years, the Chamonix team had a deep understanding of their landscape.

With growth and increasing compliance obligations placing pressure on existing resources, our customer was looking for a support solution that would help to ease the burden, allowing their people to focus on project delivery whilst outsourcing the back-end support of their solutions. Our solution was able to provide the organisation with greater resource elasticity whilst also reducing risk and ensuring that their integrations are supported continuously as technologies continue to evolve.

Solution

Through our Integration-as-a-Service (IaaS) offering, the Chamonix team are delivering dedicated support that allows the customer’s project teams to focus solely on delivery. The solution also means that HR overheads are reduced as the overall rostering is managed by Chamonix as part of the solution.

Leveraging our Managed Services capability, our customer is also able to ensure support for longer periods of time during the day and outside of working hours whilst covering annual and other leave. Through the IaaS arrangement, our customer also has access to a wide range of skillsets and capabilities to address various issues as they arise.  To date, our solution has delivered significant efficiencies to our customer.  A reduced need for office space and hardware requirements has translated into cost savings and also allowed for greater overall scalability. Through access to the Chamonix Managed Services team, our customer is able to ensure that specific needs are met by the appropriate capability when required and has the flexibility to scale service levels as appropriate and Chamonix’s commitment to a model of continuous improvement means that overall internal capability is enhanced throughout the engagement.

As part of our Integration as a Service offering, we provide the following services to our customer;

• Service Desk
• Incident Management
• Service Request Management
• Problem Management
• Change Management
• Monitoring and Event Management
• Patch Management
• Service Continuity Management
• Deployment and Release Management
• Knowledge Management
• Continuous Improvement/Capability Uplift

Platforms supported are;

• Microsoft Biztalk
• Microsoft Azure Functions
• Microsoft Azure Logic Apps
• Microsoft Azure Service Bus
• Microsoft Azure Key Vault
• Microsoft Azure Storage Account
• Software AG webMethods