Proactive Managed Support Built on Trust

Our defence customer, equipped with a newly established IT environment, rather than just an ‘IT support service provider’, were seeking to form a true partnership built on trust. Due to the nature of their industry, security needed to be a key priority.

Solution

We established an IT Helpdesk, staffed by dedicated experienced and accredited consultants and provided a managed consultancy pool for all enhancements, moves, adds and changes. We established a maintenance schedule and provided proactive remote management of applications and infrastructure, spanning cloud services (including SaaS and IaaS) and on premise. Key to building trust was a focus on service quality, responsiveness and transparent communication, including robust monthly reporting and regular site visits, as well as advising on improvements to the IT environment efficiencies and cost of operations.

Some of the enhancements we made included:

• Proactive management of cloud services to facilitate cost reductions
• Implementing Mobile Device Management (Intune)
• Implementing Application Whitelisting (Applocker)
• Implementing a Secure Privileged Account Management Solution (LastPass Enterprise)

Business Benefits

• Improved efficiencies
• Reduced risk and improved end user experience
• Process improvement