The marketing department of a leading retail bank embarked upon a significant digital program that would essentially move the customer from traditional ‘bricks and mortar’ to digital facilities and services. Chamonix was engaged to deliver the key elements of this important initiative that would provide relational and transactional capabilities on a sophisticated and layered digital platform.
Contrary to what some people think, incompetence is not a bad thing. It’s merely a phase one goes through on the way to being competent in a new skill; enter the competency model…. Personally I love this model. It’s simple, has many applications but most of all it just makes sense.