While the term itself may conjure up images of old 1980’s Science Fiction, Robotic Process Automation (or RPA) is fast becoming a mainstay in the toolkit of many businesses. Simply put, RPA refers to software robots, which can be configured to fulfil predefined tasks or activities within a business process. Where does RPA fit in the broader scheme of things? Think of it as the ‘hands and legs’ while the cognitive technologies i.e. Artificial Intelligence, Machine Learning etc are the ‘brain.’ All of these elements form a part of the suite of emerging technologies, which are increasingly becoming more mainstream.
In our last article, we emphasised the importance of having the right approach in setting up RPA successfully for your business. We shared our experience around the kind of processes RPA can be applied to as well as some of the key reasons for failure.