Asset Management Transformation through Change Management and Systems Alignment
GOVERNMENT
Our client is a local government area serving a population of approximately 25,000 people, that aims to provide infrastructure that is sustainable and informative for their users and is enabled by smart technology. They oversee a diverse portfolio, maintaining heritage assets alongside state-of-the-art smart city initiatives. However, an asset management audit had revealed the council were lagging behind industry standards, and an Organisational Strategic Committee identified a number of extreme and high-risk areas in line with ISO31000.
In order to deliver a more reliable, evidence-based process for infrastructure management and investment, the council sought to optimise their asset maintenance activities and undertake a process of strategic change management. Their objective was to develop asset management strategies that respond to their broad range of requirements.
OUR APPROACH
Chamonix has partnered with the customer since 2016, supporting multiple initiatives and delivery programs and were well placed to undertake the asset management transformation program. Our team of experts in change management and systems alignment were able to provide delivery leadership on the project, freeing key council staff to focus on their core responsibilities. This approach ensured optimal operations, enhanced productivity, reduced costs and allowed for suitable risk management.
OUR RECOMMENDATIONS & SOLUTION
The Chamonix team delivered advisory and development services to support the organisation’s specific requirements and ensure their capabilities aligned with their organisational strategy.
Key points of focus included:
- A shift from a reactive to proactive maintenance approach
- A shift from age-based to condition-based asset renewals
- An alignment between operating process and strategic decision making
By using contemporary technology to remove manual processing and upgrade their processes and reporting, the council were able to increase their responsiveness to asset management issues, and better manage their asset costs.
Strategic planning was an essential element in the success of this project, minimising the audit and financial risk over a 12-month period. An end-to-end, consultative approach, along with phased changes ensured that the organisation’s technology could be re-architected for their new asset management technology. This in turn meant that business and community outcomes with regard to asset management were delivered in an incremental, continuous way, rather than stagnating when difficulties arose.
