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A cohesive digital strategy helping the client realise the full value of technology, as well as improving customer experience

Health Partners

Health Partners is South Australia’s largest not-for-profit open health fund, providing cover to over 80,000 individuals.


Landscape

As part of a drive to improve the digital experience of both members and employees, Chamonix was engaged by Health Partners to develop a digital strategy that would assist Health Partners navigate digital transformation.


Solution

Part One: Data Capture

Following an analysis of the current state core business capabilities and processes, we provided a baseline for Health Partners business model; identifying improvement initiatives, conducting an assessment of the current system architecture’s ability to enable the digital strategy, and providing subsequent recommendations as well as a review of existing IT system structures.

Our senior consultant interviewed the executive management team and key stakeholders to gain a thorough understanding of Health Partners current business model via a number of workshops and interviews. The output from this was a documented current and future state definition.

Part Two: Strategy Definition

The second phase of our solution entailed a defined future state business view to deliver improved digital capability as well as the technical architecture to support the future state. We developed the strategy as a set of actions to develop the future state view, prioritised actions and presented an implementation plan including cost and duration of each action.


BUSINESS BENEFITS

Financial

Full value of technology realised

Financial

Reduced episode costs through services, technology and contracting

Marketing

Improved key member interactions through people/process/technology

Process Improvement

Updated technical architecture to support an adaptive IT delivery model providing a more responsive service for business change

Organisational

A cohesive digital strategy across the business/optimisation of technology platforms