Digital Strategy Driving Benefits for Members And Employees

SA POWER NETWORKS

Health Partners is South Australia’s largest not-for-profit open health fund, providing cover to over 80,000 individuals.

Landscape

As part of a drive to improve the digital experience of both members and employees, Chamonix was engaged by Health Partners to develop a digital strategy that would assist Health Partners navigate digital transformation.

Solution

Part One: Data Capture

Following an analysis of the current state core business capabilities and processes, we provided a baseline for Health Partners business model; identifying improvement initiatives, conducting an assessment of the current system architecture’s ability to enable the digital strategy, and providing subsequent recommendations as well as a review of existing IT system structures.

Our senior consultant interviewed the executive management team and key stakeholders to gain a thorough understanding of Health Partners current business model via a number of workshops and interviews. The output from this was a documented current and future state definition.

Part Two: Strategy Definition

The second phase of our solution entailed a defined future state business view to deliver improved digital capability as well as the technical architecture to support the future state. We developed the strategy as a set of actions to develop the future state view, prioritised actions and presented an implementation plan including cost and duration of each action.

Business Benefits

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FINANCIAL

Full value of technology realised

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FINANCIAL

Reduced episode costs through services, technology and contracting

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MARKETING

Improved key member interactions through people/process/technology

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PROCESS IMPROVEMENT

Updated technical architecture to support an adaptive IT delivery model providing a more responsive service for business change

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ORGANISATIONAL

A cohesive digital strategy across the business/optimisation of technology platforms

CHAMONIX IT CONSULTING 2020