Portal redevelopment for enhanced user experience and ongoing ease of implementing new services
When a leading government organisation had realised a need to uplift their provision of online services, the Chamonix team was engaged to work with them to redevelop their Portal, which is essentially the gateway to a broad range of services across several important user groups.
With the portal serving as the main entry point to the organisation’s eBusiness environment, it provides the navigation and user experience that facilitate access to the digital services offered to all service consumers. The core application integrates fully with the agency’s identity and access management solution to provide a common shared identity allowed to enter the portal. The core functionality of the application is to facilitate the consumption and application for services via a digital platform.
With a larger number of subscribers using mobile device technology, usage of the portal was expected to intensify as more services were brought to a digital platform. During 2019 & 2020, Chamonix had partnered with the agency to uplift the user experience through the portal. This stage of the overall program of work included the design and development of a non-functional prototype outlining the proposed user experience, enhanced forms, and workflow functionality. The prototype for the portal applied to both desktop and mobile devices.
Subsequently, this project highlighted the need to make several changes to the way online services were provided via the portal.
During redevelopment, the organisation had determined several requirements that the Chamonix team needed to meet, including:
- Providing easily accessible information to the public
- Enhancing the user journey to make the registration process more intuitive
- Providing customers with an enhanced user experience on both mobile and desktop devices.
Forms and workflow functionality was significantly enhanced, in turn reducing the cost and effort of implementing new services as well as the risk of impacting existing services when changes were made.
A team comprised of Chamonix and the agency came together to work through the entire project lifecycle which helped ensure a smooth transition to the BAU team.
As a result, Chamonix successfully delivered the solution meeting all the client’s requirements as well as additional enhancements to the portal.
Chamonix was able to deliver the scoped solution as promised, along with value added features, including:
- A fully integrated service with scope for future enhancements
- Web application alerts and notifications which can be managed internally by the project support team
The team delivered the project, including enhancements, under budget and on time, which resulted in cost savings to our client.